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FAQ

Q: Are you trading company or manufacturer?

A: We are manufacturer.


Q: How can I get the quotation?

A: Please send your inquiry to us. 


Q: How do I choose the right model?

A: Please provide us the following details, Such as size/application/capacity/Material/accuracy/quantity etc. and other related parameters you need.


Q: Can you produce according to the samples?

A: Yes, we can produce according to your samples or technical drawings.


Q:What production certifications do you have?

A:We have CE, Rohs, FCC, ISO9001, SGS verifies etc.


Q:What is lead time? 

A:In stock, the leadtime: within about 5-20 working days.  

If the order items are lack of stock,the leadtime: 4-6 weeks.


Q: What is your MOQ?

A:Sample order (≥1 pcs) is acceptable.


Q:What is the express delivery?  

A:DHL, Fedex, TNT ,EMS, UPS etc. We will choose the safe and cheapest way for you to reduce your cost.  

Economic shipping way: by sea, by air transport  If you place mass order with us, the shipping way of by sea or by air transport will be ideal choice.  


Q: Can you offer digital indicator?

A:Yeah,we can.we have two production DEPT, included load cell production DEPT and amplifer production DEPT.


Q:How do I place an order if ever?

A:Please offer you require sensor details and specific application, we will send the technical parameter and quotation for your confirm, and then we will send PI for you to place a final order.


Q:What is the XJCSENSOR Incoterms?

A:EXW / FOB SHENZHEN.


Q:What is the XJCSENSOR Payment terms?

A:Cash, Credit card or T/T.


Q: Is there any after-sale service?  

A: After you receive our product, if you have any questions or need any assistance, we can provide you the after-sale service by e-mail, skype, telephone and WhatsApp etc. 


Q:What is the quality guarantee?  

A:Quality guarantee:  12 months.  

If the product has quality problem within 12 months, please return it to us, we will repair it; if we can’t repair it successfully, we will give you a new one; but the man-made damage, improper operation and force majeure will be excepted. 

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